Frequently Asked Questions

Account Balance and Account History:

Please contact ATCO International at 1.800.723.2826 to speak with a Customer Service Representative.

Questions concerning my invoice:

If you have any questions regarding your invoice, including pricing, a missing or incorrect PO number, etc. or to receive a copy of your invoice, please contact your ATCO International Sales Representative at 1.800.723.2826.

Obtain a copy of an invoice:

If you need a copy of an invoice sent to you, please email ATCO International's Customer Service Department at customerservice@atco-intl.com.  Please be sure to include the invoice number, account number or your customer name.

Product Information:

Please refer to the Products Section located on the website where you will find our 24 product categories and a brief description for each product. If you need additional information, please contact your ATCO International Sales Representative or a Customer Service Representative at 1.800.723.2826 or email ATCO's Customer Service department at customerservice@atco-intl.com.

Safety Data Sheet (SDS) or Technical Data Sheet (TDS):

Each Product has a link to the SDS and TDS on the website under PRODUCTS.  You may also contact Customer Service at 1.800.723.2826 or email your request to customerservice@atco-intl.com and complete the Information Request Form.

Price Quotes:

Only your ATCO International Sales Representative may quote pricing on products.  Please call Customer Service at 1.800.723.2826 and they will put you in contact with your Sales Representative, or if you have your Sales Representative's phone number, you may call him or her directly.

Delivery status of my order:

To find up-to-date information on an order, please contact your ATCO International Sales Representative or Customer Service at 1.800.723.2826.

Find an ATCO International Sales Representative in my area:

Please call Customer Service at 1.800.723.2826 to locate the ATCO International Sales Representative in your area.

Contact my ATCO International Sales Representative:

To contact your ATCO International Sales Representative, please click here at customerservice@atco-intl.com and complete the Information Request Form or call 1.800.723.2826 to speak with a Customer Service Representative.

Are ATCO International products sold in stores?

ATCO International products are not sold in stores. They may only be purchased through an ATCO International Sales Representative. Please contact Customer Service at1.800.723.2826 to locate a Sales Representative in your area.

Product-related medical emergencies:

Please call ChemTel at 1.800.255.3924 for product-related medical emergencies only.

Invoice Payments:

Invoice payments should be sent to:

Forms of payment:

 ATCO International accepts checks, American Express, Mastercard, Visa and EFT (Electronic Funds Transfer).

Tax-Exempt organization certificates:

Tax exemption forms may be obtained through your state's website. Please remember to thoroughly complete the tax exemption form, including the proper authorizing signature and your ATCO International account number, when submitting these forms to:

ATCO International
Attention: Customer Service
1401 Barclay Circle, SE
Marietta, GA 30060-2925

or fax to 770.422.1822

or send a PDF to: customerservice@atco-intl.com

Request a W-9 Taxpayer Identification Number:

You may obtain a generic W-9 form or a Certificate of Insurance by emailing ATCO International at customerservice@atco-intl.com or faxing your request to the attention of customer service at 770.422.1822.

ATCO International's Federal ID Number:

58-0908634